Tuesday, January 28, 2020

Tiger Airways Essay Example for Free

Tiger Airways Essay Tiger airways have a few critical issues which could be solved. Tiger airways did not seem to have a very good relationship with their consumers. For one, despite the attempts to connect with the consumers through social media sites like Facebook and Twitter, consumers were regularly complaining about the company on these sites. Instead of clarifying matters and executing a good customer relations strategy, Tiger deleted negative comments off their official Facebook page and remained silent for 72 hours after the grounding took place. Tiger also allowed an Australian television channel to air a program documenting all the negative and dismal areas of Tiger’s operations. All these actions only served to reduce consumer confidence and trust. With consumers being the driving force behind Tiger’s profitability, the company should focus on building goodwill and trust, and in light of the grounding, to also reassure them of their values of low cost and safety. The solution is to offer complimentary flights to affected consumers and make use of this opportunity to build good relations with them. Tiger can also turn this into an opportunity for positive media coverage showing the company’s sincerity in righting the wrongs. Encourage two-way communication between tiger and its stakeholders. Start being more proactive in communicating with consumers and anticipate their grievance. Come up with a contingent communication strategy and how to deal with consumers to build goodwill and trust. Or they can improve the consumer hotline and reassure customers about their safety by hiring a third party to vouch for them (ingratiation strategy). Tiger airway is also facing issues with the investors. As soon as the grounding took place, Tiger’s SGX stock price plunged, showing a lack of confidence on the part of investors. Interesting to note was that share prices continued to plummet even after tiger resumed its flights. This would not probably be because airline capacity was still low due to consumer doubts about the airline’s safety. The only way investor’s confidence can be improved is by first gaining the support of consumers because they are the ones fuelling tiger’s profitability. With a lack of consumer support, investor confidence will be equally weak as they would not see any growth prospects or returns from their investment. Hence, this problem can only be fixed over time and is dependent on tiger’s ability to convince consumers of safety of their flights. It has to work on building strategic credibility in the long run. In the meantime, tiger should provide a short-term solution to calm investors and convince them their investments will be worthwhile. Solution to this is that communicating to all stakeholders about what exactly tiger airways us trying to do to gain consumer’s confidence and increase transparency, whether regarding tiger’s financial losses or the real reason behind the grounding. Assure investors that Australia is a profitable region worth investing in and thank them for their loyalty to the company. Another solution is capitalized on SIA’s reputation to gain investor confidence. Inform investors that SIA holds majority of the shares in tiger airways and they still have confidence that tiger airways will be able to get back on its feet soon. As CYS is taking over as CEO, tiger can capitalise on his reputation by mentioning that the company will be in good hands given that CYS is from SIA and has experience leading a world class airline. Tiger airways should also focus on building consumer confidence and assume investor confidence will improve from there. In other words, maintain status quo and remain silent. Lastly, being a budget carrier, low fares of priority to Tiger. Just like wal-mart, this drive to attain lower and lower costs results in employee neglect. Pilots became overworked and underpaid, and employees were either offered redeployment to other bases or given redundancy packages during the period of the grounding. Some employees even threatened legal action against the company when tiger did not make the payments required to them. Employees are no doubt an important group of stakeholders in any company, as can be seen from recent cases of worker strikes causing huge airlines such as Qantas to halt operations and experience significant losses. As company already in the red, anymore losses resulting from employee mistakes or strikes will not bode well for the future prospects of Tiger, especially with it being a budget carrier. There is no other option for tiger but to build up their relationship with their employees. Possible solutions is to provide greater benefits to employees such as off-days for a flight lasting for a number of days, to prevent employees from being overworked and making unnecessary and costly mistakes. Increase employee welfare by providing channels for them to air their grievances and implement a two-way communication system where their problems or difficulties can be sorted out. Apologising for their inconvenience and mistakes made in the handling of the situation and assure the employees of the steps the company is taking to clean up the crisis. Engage employees’ help to build up the reputation and trust of the company by first treating them better and allowing them more channels to communicate with management. Tiger airways are a low-cost airline whose corporate strategy is centred on cost-cutting measures. The grounding, however, serves as a reminder of the importance of the airline’s safety. Tiger’s flawed corporate strategy could also be seen when they failed to take CASA’s show cause notice in May seriously, leading to the eventual grounding of their entire fleet. Although it can be said that tiger’s reputation is derived from their low fares, it is the basic prerequisite for airlines to ensure safe operations. This is where they differ from Wal-mart, which has a similar ‘Everyday Low Price’ strategy. Improving their strategy would serve to improve tiger’s reputation in the long run. Solution to it is to increased transparency of tiger’s operations. Update stakeholders regularly with a list of actions that tiger airways will undertake in the following months to improve safety, and also prepare a crisis communication plan this is updated regularly. Tiger airways should work with CASA to come up with safety regulation guidelines that complement tiger’s low-cost strategy. Of all the critical issues being mentioned above, it is in the best interest of the company to choose to improve on the relationship with consumers. Tiger should understand that two-way communication and dialogue is pertinent in establishing mutual trust and loyalty amongst consumers. Neglecting their social media feeds in their time of crisis resulted in a missed social media opportunity for the company. Tiger should have taken advantage of the instant communication provided by these social media outlets to convey important messages to consumers during the crisis and answer all their queries and allay concerns immediately. This would definitely reduce the frustrations felt by consumers arising from the silent approach employed by the company.

Monday, January 20, 2020

Theme of The Hollow Men Essay -- essays research papers

There is said to be a thin line between the planning and the execution a sinister action, as the idea is what first drives the motion. This is the central theme of T.S. Eliot’s poem â€Å"The Hollow Men,† in which the men depicted find themselves on the brink of hell, suffering not from their actions, but from their conspiracy to act.   Ã‚  Ã‚  Ã‚  Ã‚  Throughout the poem, it appears that the men feel that they have done nothing wrong. The title itself, â€Å"The Hollow Men,† indicates that perhaps there is nothing to these men at all—as if they have done neither good nor evil. The conspiracy that they appear to be contriving is not made clear in the poem. One can only assume, however, that is it of some evil nature in the way that there is so much attention drawn to it. In Part I of the poem, the men seem to be vehemently pleading innocent to the audience. They argue that their collaborations are harmless in the lines, â€Å"Our dried voices, when/We whisper together/Are quiet and meaningless/As wind in dry grass.† It’s as if they are trying to persuade their audience that their efforts were truly without any cruel intention, like a â€Å"gesture without motion.† The men seem to know deep down that they have committed a wrong in the way that they are fervently denying their gu ilt, as anyone ashamed of something well generally deny it more than usual. Yet this excuse of passive planning could never possibly emancipate them from a fate in purgatory.   Ã‚  Ã‚  Ã‚  Ã‚  In t...

Sunday, January 12, 2020

Abortion, is it murder or a right of passage Essay

Abortion is a highly controversial issue in today’s society, not only in New Zealand but internationally. On the basis of an Unfamiliar Text read in class expressing the legalities of abortions (Is Abortion Law due for a shake up? – A Sunday Star Times article) I decided to undertake further research on the topic. The article piqued my interest as it had many relevant points encompassing various societal issues that I hadn’t given much thought to before. Thus I decided to further research and base my report on the topic of abortion as I felt the need to expand my knowledge of the subject to become more socially aware of the issue of abortion. I had no previous knowledge and due to it becoming an increasingly present issue in today’s society I believe that it would be beneficial to understand the opposing viewpoints. I wanted to look into the controversial issues that surround abortion, how legal restrictions may potentially implicate the future of abortion s and lastly, what are the advantages and disadvantages of having an abortion. Throughout, I intended to use several different sources to ensure the breadth of my report and ensured the reliability of these sources by looking at well-known and respected databases. See more:  Social Satire in The Adventures of Huckleberry Finn Essay I thought it useful to first define abortion so that I could add vital context to what I was researching. Abortion is the procedure of terminating an un-wanted child and can be performed in two different ways, a medical abortion and a surgical abortion. The type of abortion performed is dependent on the trimester the mother is in at the time of her abortion, meaning how far along in the pregnancy she is. I attempted to encompass the large amount of differing viewpoints that people hold into two main viewpoints in an effort to be able to compare and contrast them effectively for my research purposes. The two main viewpoints that I defined for abortion were prolife and prochoice. Prolife means that abortions can only be performed on women who have experienced rape or an incestual conception along with the termination of a baby that may affect the mother’s health. Prochoice is the judgment that pregnant woman have the right to terminate their child for what ever reason they, pers onally, see fit. Both procedures  have advantages and disadvantages that can potentially affect the future of the individual and of course the unborn foetus. What are the key controversial issues surrounding abortion? Before I began researching this question I understood that many young women think of an abortion as a quick fix, a sort of late birth control. I began with the understanding that irresponsible sex is now seen as less of a concern in young people as an abortion is a readily available option. Due to this lowered level of concern surrounding abortions there has been a large increase in controversial issues surrounding whether an abortion is humane. Abortions in recent times are deemed as societally acceptable, which can have a negative impact on adolescent individuals as they do not have to fully take responsibility for the weight of their actions when abortions are so easily accessible to them. The ease at which these youths are having abortions is portrayed in the 2011 survey carried out by ‘The Independent’, which states â€Å"that 30 % of woman who have an abortion are 14-19 years old.† Many abortions are a cause of casual sex as teenagers and young adults are having flippant one-night stands, when resulting in unwanted pregnancies they turn to abortion. In 2010 statistics 3.9 per 1000 woman under 16 have abortions, 16.5 per 1000 woman under 18 have an abortion (The independent) these are astoundingly high results. Only furthermore expressing the irresponsible behavior of juveniles that may be compounded by the fact that they can have abortions easily in society today. In addition it has been stressed that because of such actions the child’s (foetus/embryo) rights have been exposed and consequently violated. Another issue intertwined is how long after gestation is it morally unjust to terminate a foetus/baby. Prolife activist Congressman Chris Smith says, â€Å"There is substantial evidence that by this point [20 weeks], unborn children draw away from surgical instruments in a manner which in an infant or an adult would be interpreted as a response to pain,à ¢â‚¬  (TIME). Many more believe that an abortion is murder, arguing that a foetus is able to feel pain during an abortion. Prochoice activists argue, â€Å"Abortion is not murder because it is performed before a foetus has developed into a human person† (http://www.balancedpolitics.org/abortion.htm). This statement begs the question when is a foetus a human person? Where do we draw the line? I was  horrified that such a debate would be going on at the same time such procedures are being practiced everyday (125 000 abortions performed daily according to WorldOMeters). Many medical professions and biologist have argued the stage at which an embryo is classified as living and is thus receptive to pain. Due to the stage at which an abortion is performed it is suspected that the foetus will be imperiled to torture. While I do hear both view points my fundamental opinion remains prochoice as I believe that ultimately it was the woman’s actions, thoughts and viewpoints that led her to be in the position of being pregnant so it should be the women’s and only the women’s actions, tho ughts and viewpoints that influence her own decision as to whether she, herself is capable of having a baby. Although my viewpoint hasn’t changed from thinking that some women use abortion as a quick fix, in fact it has become stronger after viewing the above statistics. I still believe that if the women herself wants to abort the child she should be able to, as it is her body and her choice, I do, however, believe that restrictions should be tightened around the stage at which a woman can have an abortion legally. This was a new viewpoint that I gathered from my research, as I hadn’t thought about the different stages of pregnancy and how they relate to whether an abortion should be performed. It was in this way that the research helped me to develop my own personal viewpoints about abortion. What are the advantages and disadvantages of an abortion? Before embarking on my research I was unknowing of the extent the effects of an abortion have on women physically and mentally. When having an abortion most individuals don’t understand the extremity of the short and long-term effects that an abortion can induce. While researching I found a reliable, factual website contracept.org providing various pros and cons of abortions. Short-term effects are mainly physical such as cramping, bleeding/spotting, nausea, vomiting, and diarrhea. Through http://abortionclinics.ca/abortion-risks.shtml I found that perforation of the uterus and cervical lacerations are most commonly presented in woman that have undergone an abortion. Using the website abortion complications I found out that it occurs in 1/20 abortions performed, caused by the application of suction; initiating a 50/50 chance for a miscarriage in the  next pregnancy. The long-term effects of these punctures and lacerations can result in premature births and labor complication s in future pregnancies. Long-term, abortions can have a large impact on future pregnancies and subsequently cause psychological issues. Another common occurrence is an ectopic pregnancy. The embryo develops outside the womb; statistics show that after one abortion you are 30% more prone to its occurrence whereas after two or more abortions you have an increased percentage of 160% (http://www.abortionfacts.com/literature/abortion-complications). Additionally women who have had two or more abortions have double the average miscarriages in their first trimester in future pregnancies. More pressingly using the website afterabortion I was astounded by the saddening effects abortion has on an individual’s mindset. Individuals that have had an abortion have an increased suicide rate of 3.4 (after abortions.org) than females that haven’t experienced an abortion. To elaborate the negative effects that abortions have on the metal wellbeing of the individual it is reported that 25% of women who have had abortions have had appointments with a psychiatrist compared to ‘3% in a controlled group’. Abortion is evidently linked with increasing levels of drug and alcohol abuse, violent behavior and depression re-laided in post-abortion trauma subsequently showing in an amplified rate of child abuse (http://afterabortion.org/2012/abortion-risks-abortion-complications-abortion-dangers-abortion-side-effects/). There are minute positive effects to negative but when researching I have come to the conclusion that the positives take a larger toll on your life than the negatives. In studies shown by DataBlog it cost $431,600 (NZD) to raise a child to 21 years old, so an abortion will aid in the economic stability of your future, not only but according to The BLOG many woman who by-pass children are more successful in their field of work: â€Å"Children can restrict you from living the type of life you want to live — especially if that life includes a high-powered career requiring long hours and travel.† After researching the negative and positive effects that an abortion has on an individual I was appalled, as my perception of an abortion was very different to the reality. I initially perceived abortion as a one-day procedure with no after-effects. I was further shocked by how the choice to have an abortion can potentially affect the rest of your future. I believe that after looking at many  different sources I comprehensively understand the complexity of the issue and can therefore continue to develop my own viewpoint on abortion everyday. How will legal restrictions affect the future of abortions? With many prolife activists seeking abortions laws to be reformed, I believe that the future of abortions will change but not to the extreme of making abortions illegal. Sourcing my information from ‘Family Planning’ and ‘Abortion services in New Zealand’ I am now aware that in New Zealand abortions are legal if they abide by a-set criteria. Whether or not the pregnancy is a result of incest or rape or how old the mother is, according to Crimes Act 1961. Using the article ‘What if abortions were legal? By Libby Anne’ there are many viable outcomes stated that are occurring in America due to the movement of prolife in politics. Many abortion clinics around America have been shut down, with the recent closing of 5 clinics in Louisiana that don’t comply with the new bill. Prochoice activist say that this is an outrage and the bills intention is not invested in the woman’s safety but in making abortions illegal (Huff Post). As a result according to Love, Joy, Feminism there has been an increased rate of complications for women such as an increase in abortion inducing drugs and ‘back alley’ abortions being performed resulting in greater harm to women than an abortion. This is backed up further as Jennifer Dalven, director of American civil liberties union says â€Å"In fact, major medical groups like ACOG and AMA oppose these laws because they actually harm women by preventing them from getting high quality medical care†. Further restrictions will only accelerate this trend additionally, with reference to ‘Abortion rates continue to rise’- The independent Anna Furedi, chief executive of the British Pregnancy Advisory quotes â€Å"one third of women in their reproductive lifetime will require an abortion†. I believe that this is a direct influence of the new bill being passed making it harder for women to find a provider, therefore partaking in dangerous procedures to terminate their child. Not only but National President Morgan Healy’s assertion: â€Å"It’s not right that New Zealand still classes abortion under the crimes act† this resides with me deeply, as abortion is always under scrutiny; it is legal and a daily procedure around the world and I believe it shouldn’t be classified as a crime. I think that increasing such restrictions will have a  very negative impact on society with progressively worse outcomes. From my research my opinion has been swayed that with such a growing movement for abortions to be banned it may be plausible. Conclusion When I set out to find an answer to my prevailing question; whether abortion is humane or not, I did not expect that my opinion would alter: I used to support prochoice with the judgment that an abortion was acceptable and that woman should have all rights over their body, but through researching I now understand that the mother’s choice to have an abortion retracts the child’s rights. I don’t think that diminishing a woman’s rights to have an abortion will have a positive effect on society with an estimated increase in ‘back alley’ abortions. I believe that the way to improve the situation is have narrower restrictions cutting down on women eligible to undergo the procedure. I think that this will be beneficial as abortion is currently seen as contraception, which in my opinion is not acceptable. Through such measures, I think that there would be a decrease in the number of abortions carried out, thus forcing sexually active females and males to be more conscious of their actions. Overall I believe that my opinion slightly altered on the issue while still supporting prochoice, as I was exposed to many opposing opinions that shaped and largely influenced my perspective whether an abortion is humane or not.

Saturday, January 4, 2020

The Entrapment Model Of An Abusive Relationship - 1189 Words

ENTRAPMENT MODEL The entrapment model suggests that staying in an abusive relationship is a way to justify past effort and time devoted to the relationship (Strube, 1988). The investment model challenges that the more time, effort, money, emotion, etc. invested into a relationship the longer one devotes to staying in the relationship even when intimate partner violence is frequent. The hypotheses were that women more subjectively invested in baseline data would be especially likely to engage in relationship sacrifices following Intimate Partner Violence. These findings were not supported by the results. The second hypotheses were that women in the long term dating relationship were more likely to engage in relationship sacrifices following Intimate Partner Violence. This proved to be accurate. Researchers suggest that the results may not be generalized to the general population because of the lack of ethnicity and the small severity of abuse occurring. INVESTMENT MODEL The investment model challenges that the more time, effort, money, emotion, etc. invested into a relationship the longer one devotes to staying in the relationship even when Intimate Partner Violence is prevalent. The hypotheses were that women more subjectively invested in baseline data would be especially likely to engage in relationship sacrifices following Intimate Partner Violence. These findings were also not supported by the results. The second hypotheses were that women in the long termShow MoreRelatedFamily Violence Essay6096 Words   |  25 Pagesviolence takes many forms and has a number of different names. Family violence, also known as domestic violence, spousal abuse, battering, family violence, and intimate partner violence (IPV), is defined as a pattern of abusive behaviors by one partner against another in an intimate relationship such as marriage, dating, family, or cohabitation (Barnett et al., 2005). Moreover, family violence includes but is not limited to physical abuse such as kicking and punching, but also includes sexual and emotionalRead MoreI Will Cover Healthy Vs. Unhealthy Relationships2087 Words   |  9 Pages A relationship is formed when there is a mental connection creating a bond between two people. There are multiple types of relationships that being said, a relationship between two people can have different meanings. Although relationships come in different types, it’s important to understand that all relationships have boundaries that must be acknowledged. In this paper, I will cover healthy vs. unhealthy relationships. I will discuss factors followed by a unhealthy relationships and what triggersRead MoreInvestment And Conflict Of Romantic Relationships3312 Words   |  14 PagesInvestment and Conflict in Romantic Relationships Com 620 Mark Pace and Bo Zhang â€Æ' Investment Model The theory of relationship investment is an effort to understand maintenance of ongoing relationships. This model is an expansion of Kelly and Thirbaut’s (1978) interdependence theory, which specifies that satisfaction is a function of the reward value of a relationship, relative to expectations, and that commitment stems from the superiority of a relationship, compared with viable alternativesRead MoreImpact of Geography in Richard Russos Novels Essay1687 Words   |  7 PagesRichard Russo’s novels Empire Falls and Nobody’s Fool examine the relationships between individuals in a small town environment. In Empire Falls, Miles Roby and his family have stayed in Empire Falls for much of their life with no foreseeable change in the future. In Nobody’s Fool, Donald â€Å"Sully† Sullivan has lived in North Bath, NY since he was a child and seems to have deteriorated with the town. In both novels, the towns have declining economic prospects and the resi dents have little engagementRead More The Psychological Factors Involved in Child Abuse Essay3416 Words   |  14 Pagesthe general population (Mullen, Anderson, Romans, Herbison, 1994). With respect to the identification of vehicles of abuse and potential psychological risk factors, research has focused upon the Microsystems - or individual relationships and environmental structures - that exist within the childs life (e.g. family, societal and economic factors), and victim/offender characteristics that interact with such environmental aspects to precipitate abuse (Garbarino, 1994;Read MoreStephen P. Robbins Timothy A. Judge (2011) Organizational Behaviour 15th Edition New Jersey: Prentice Hall393164 Words   |  1573 Pagesand Change 20 †¢ Coping with â€Å"Temporariness† 20 †¢ Working in Networked Organizations 20 †¢ Helping Employees Balance Work–Life Conflicts 21 †¢ Creating a Positive Work Environment 22 †¢ Improving Ethical Behavior 22 Coming Attractions: Developing an OB Model 23 An Overview 23 †¢ Inputs 24 †¢ Processes 25 †¢ Outcomes 25 Summary and Implications for Managers 30 S A L Self-Assessment Library How Much Do I Know About Organizational Behavior? 4 Myth or Science? â€Å"Most Acts of Workplace Bullying Are MenRead MoreModel Thesis31971 Words   |  128 PagesPerformance†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..20 Discrepancy Theory†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...21 Extra Role Behavior†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦22 Customer Service: The Meaning†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...25 Nature of Customer Service†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦25 Human Ski lls or Interpersonal Relationship Skills†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.26 Customer Service Employee Prosocial Behavior†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦28 Relevance of Customer to Service Organizations†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.29 Importance of Customer Satisfaction to Profitability†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦32 Customer Perception of Customer